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Home > privacy-policy
Effective Date: October 8, 2026
Last Updated: October 8, 2026
Hangzhou Truemax Machinery & Equipment Co., Ltd. ("TRUEMAX", "we", "us", or "our"), located at 11th Floor, Yinfeng Building, No.1505 Bingsheng Road, Hangzhou, China, respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at truemax-concrete.com (the "Site"), submit an inquiry, or otherwise interact with us online.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
When you contact us through inquiry forms, email, WhatsApp, or other channels on the Site, we may collect:
· Contact details: name, company name, job title, email address, phone number, country/region;
· Inquiry content: project requirements, equipment needs, site conditions, and any other information you choose to share in your message;
· Business information: delivery address, billing details, and contract-related information if a transaction follows.
When you browse the Site, we and our service providers may automatically collect:
· Device and usage data: IP address, browser type and version, operating system, device identifiers;
· Browsing activity: pages visited, time spent on pages, referral source, links clicked;
· Approximate location: inferred from your IP address at country or region level.
We use cookies and similar tracking technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality. Where required by law, we will ask for your consent before placing non-essential cookies.
We use the information we collect to:
· Respond to your inquiries and provide quotations, technical consultation, and product information;
· Communicate with you about products, services, orders, delivery, installation, and after-sales support;
· Fulfill contracts, process transactions, and arrange logistics and customs documentation;
· Improve and optimize the Site's content, performance, and user experience;
· Conduct marketing communications, where permitted by law and subject to your opt-out;
· Comply with legal obligations, resolve disputes, and enforce our agreements;
· Detect, prevent, and address fraud, security, or technical issues.
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:
· Consent — where you have given us permission (e.g., for cookies or marketing emails);
· Contract — where processing is necessary to respond to your request or perform a contract with you;
· Legitimate interests — such as improving our services, B2B marketing, and securing the Site;
· Legal obligation — where required by applicable law.
We do not sell your personal information. We may share your information with:
· Our offices and affiliates: including our overseas offices and service teams (e.g., in the Middle East, Africa, and Southeast Asia) to provide local sales and after-sales support;
· Service providers: hosting, analytics, email delivery, CRM, and logistics providers who process data on our behalf under contractual confidentiality obligations;
· Shipping and customs agents: as needed to deliver equipment and complete export procedures;
· Legal authorities: where disclosure is required by law, regulation, legal process, or to protect our rights, property, or safety;
· Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
We are headquartered in China and serve customers in over 120 countries. Your information may be transferred to, stored, and processed in China or other countries where our offices and service providers operate, which may have data protection laws different from those in your jurisdiction. Where required, we implement appropriate safeguards (such as contractual clauses) to protect your personal data during such transfers.
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including satisfying legal, accounting, or reporting requirements. Inquiry data related to completed transactions may be retained for the duration of our business relationship and any applicable warranty or statutory limitation periods.
Depending on your jurisdiction, you may have the right to:
· Access, correct, or update your personal information;
· Request deletion of your personal data;
· Object to or restrict certain processing;
· Withdraw consent at any time (without affecting processing already carried out);
· Request a copy of your data in a portable format;
· Lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
We implement reasonable technical and organizational measures — including access controls, encryption in transit, and secure storage — to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
The Site may contain links to third-party websites or services (such as video platforms or social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
The Site is intended for business users and is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated more prominently where required by law. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us:
· Company: Hangzhou Truemax Machinery & Equipment Co., Ltd.
· Email: sales@truemax-concrete.com
· Phone/WhatsApp: +86 571 85803511
· Address: 11th Floor, Yinfeng Building, No.1505 Bingsheng Road, Hangzhou, China
